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Frequently Asked Questions

Do I have to take my car to where my insurance company tells me to?

NO, the decision is up to YOU where you choose to have your vehicle repaired. There is an anti-steering law in Maryland that makes it illegal for insurance companies to tell you to take it to a shop of their choice.

What is a "quality replacement part" or "competitive part?"

These are parts not made by the original manufacturer. They are also called aftermarket parts. For example; replacing a Toyota bumper with one not made by Toyota. These parts are questionable in terms of fit, corrosion protection and structural stability.

What is the "deductible"? Do I have to pay it?

The deductible is a part of the cost of repairs that you have agreed to in your policy to keep your insurance premium lower. You are responsible for paying this amount which you agreed on when you selected your policy. The insurance company will pay for the cost of repairs that exceed this amount.

Will you be able to match my paint?

We have a computerized paint mixing system which gives us access to over 100,000 paint formulas so the part of your vehicle we painted will be undetectable.

What if my Sisk Auto Body's estimate is more than the one from my insurance company?

No problem! Insurance companies know that there might be additional repairs necessary so they have a system for approving them. And most of the time they will pay us directly so you don’t have to worry about coming up with more money.

What if mechanical problems are caused by my accident?

We can take care of most accident related mechanical problems such as air conditioning condensers, radiators, steering parts, suspension parts, exhaust systems, emissions systems, air bag systems and many more. Sisk Auto Body has two mechanics on site that can make sure these systems are back in place and functioning properly.

Do I have to get two different estimates?

There is no law that requires you to get two estimates. In most insurance cases an estimate from a body shop is not necessary because the shop has to work directly from the insurance estimate when doing auto repairs. Obtaining two estimates is a courtesy to a person at fault who wishes to pay out of pocket.

Can I get an estimate over the phone?

There are too many variables involved in estimating to give an estimate over the phone. You can stop by anytime between 9-5:00 Monday through Friday for an estimate and you don’t even need an appointment.